WARRANTY To guarantee the reservation we require advance payment of 50% of the total value, which can be made through bank deposit (if only you are in Brazil) or authorization on the credit cards Visa, Amex, Diners or Master Card. To reserve only the prepayment night must be 100%
As art. 46 CDC, in case of cancellation of booking, with request for refund, the customer must notify by e-mail: firstname.lastname@example.org and the following rules are followed:
30 days of check-in date will be refunded 90% - 15 days of check-in date will be refunded 70%.
08 days of check-in date will be refunded 60% - 03 days of check-in date will be refunded 40% - 02 days of check-in date without returns
NO SHOW reservations - the no-shows at check in day without communication detracts reason for the trip. We charge the first night and do not refund in private rooms
CANCELLATION AFTER CHECK IN apply waiver of penalty - 50% until 17pm, and after 18pm we don´t perform return
SPECIAL PERIODS holiday packages, festivals, Carnival full amount paid, New Year's Eve, 2016 Olympic Games and other commemorative dates different policies are applied. See the hostel reservations department for more details
CREDIT We provide hosting with credit for reservations canceled for reasons of force majeure, as per customer request. Talk to our team
CHILDREN up to 04 years free hosting. Children 05-10 years - in R $ 30.00 in the high season and R $ 25.00 in the low season. From 11 years daily standard or associated with Hostelling International. Children are accepted only in private rooms. We put cot in suites for babies.